Responsible Gaming

Casino games are based on chance, and outcomes cannot be predicted or controlled. There is no guaranteed strategy, system or method that can ensure a win. Previous results do not change the probability of future results, and a losing session does not mean that a win is due. Treat every wager as an entertainment expense and only play with money you can comfortably afford to lose.

Before you start, decide how much time and money you are prepared to spend. Consider this decision carefully rather than making it while excited, upset or under pressure. Once you reach your chosen amount or time limit, stop playing. Do not increase your budget because you are losing, and do not continue simply because you have already spent money. A planned limit can help keep gambling separate from rent, bills, food, savings and other essential expenses.

Practical ways to stay in control

• Set a gambling budget before each session and keep it separate from essential household money.
• Decide how long you will play and take regular breaks away from the screen.
• Avoid gambling when you are affected by alcohol, medication, tiredness, anger or other strong emotions.
• Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Do not gamble to recover losses or to change your financial situation.
• Keep gambling private from children and do not allow another person to use your account.
• Review your gambling activity regularly so that you can identify changes early.

A win is not income and should not be treated as a reason to increase your spending. If you win, consider stopping or withdrawing funds rather than using the result to justify longer or more expensive play. If gambling stops feeling enjoyable, that is a good reason to pause.

Gambling can become difficult to manage gradually. Some people notice changes in their thoughts, finances, relationships or daily routines before they recognise that support is needed. There is no need to wait for a crisis. If any of the following statements feel familiar, consider pausing your account and speaking with a qualified support service.

• You spend more time or money gambling than you intended.
• You regularly think about gambling, wins, losses or the next opportunity to play.
• You chase losses by increasing your wagers or continuing for longer.
• You feel restless, irritable or anxious when you try to stop.
• You hide gambling activity, deposits, losses or account statements from people close to you.
• You borrow money, miss payments or use money set aside for essential needs.
• You gamble to escape sadness, stress, loneliness, boredom or other difficult feelings.
• You cancel plans, neglect responsibilities or lose sleep because of gambling.
• You have tried to cut down or stop but have not been able to maintain the change.
• Gambling is causing conflict with family, friends, work or study.
• You continue gambling despite financial, emotional, legal or relationship problems.
• You feel ashamed, hopeless or unable to see a way to regain control.

One sign does not provide a diagnosis, but it is worth taking seriously. Do not try to solve gambling-related problems by gambling more. Losses cannot be reliably won back, and increasing stakes can make the situation worse. A conversation with someone you trust or with a professional support service can help you consider practical next steps without judgement.

If someone close to you is affected

Gambling harm can affect partners, relatives, friends and other people in the household. If you are concerned about another person, choose a calm time to speak about what you have observed. Focus on the impact rather than blame, and encourage them to seek independent support. Protect shared finances where appropriate, keep essential funds separate and avoid covering up repeated losses or borrowing. You can seek guidance for yourself even if the person gambling is not ready to ask for help.

If gambling is affecting your finances, wellbeing or relationships, confidential support is available in Australia through gambling counselling and support services, including Gambling Help Online and services in your state or territory. These services can provide information, counselling, financial guidance and support for family members. You can contact an appropriate service directly and do not need to wait until your situation becomes severe.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious mental health crisis, contact emergency services or an urgent crisis service in your area. Gambling support is not a substitute for emergency assistance. If debt or financial pressure is involved, consider speaking with a qualified financial counsellor before making further deposits or borrowing money.

Our approach

Lucky Star Casino provides responsible gaming information to help players make informed choices. We expect account holders to comply with applicable laws, age requirements, account conditions and safer gambling measures. We may apply account checks, restrictions or other steps where required by law or where activity raises responsible gaming concerns. These measures are intended to support safer play, but they cannot prevent every risk or replace professional advice.

Please read the available account information and applicable terms before gambling. If you are unsure whether gambling is right for you, do not deposit or play. Set a boundary, take a break and seek independent support. Gambling should remain within your means, fit comfortably around your daily life and never be used as a solution to financial or personal problems.